Help & Support
How can we help?
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Getting started
New to Akuno? Start here.
Akuno is a weekly Circles platform built for transparency on BNB Chain. You contribute USDT (BEP-20), entries are ordered using clear on-chain rules, and winners are selected using deterministic methods you can verify. A charity pot is also tracked on-chain.
Each Circle has a weekly window. The current window and closing time are shown clearly on the Circle page and in announcements.
A self-custody wallet on BNB Chain, USDT (BEP-20) for entry, and a little BNB for gas fees.
Wallet & payments
Fund correctly and avoid common mistakes.
Trust Wallet, Binance Web3 Wallet, MetaMask (configured for BNB Chain), and other BEP-20 compatible self-custody wallets.
Send at least the exact entry fee shown (for example 50.00 USDT). Less than the fee is invalid. If you send more, it will still count as a valid entry.
BNB pays gas fees on BNB Chain. Keep a small amount to submit transactions.
Circles & winners
How entries are counted and winners are selected.
After the window closes, valid entries are ordered by transaction ID using the Circle’s published sorting rule. Winner selection is deterministic (for example: middle entry, evenly spaced entries).
It depends on the Circle. Some have one winner. Others have multiple (for example, around 10% of contributors).
Payouts are sent back to the same wallet address that made the valid contribution. Avoid sending from exchanges.
Transparency & blockchain
Everything is verifiable on BNB Chain.
Valid entries and payouts are recorded on BNB Chain and can be independently checked with a block explorer (like BscScan).
The charity wallet is published on the Charity Pot page, so you can follow inflows and outflows directly on-chain.
Yes. Akuno uses deterministic rules. You can reproduce the ordering, see the winners list, and verify transactions from public data.
Accounts & privacy
Your account and personal data.
Browsing is public, but you need an Akuno account to join Circles and track entries in one place.
Basic account details and transaction metadata required to show participation and announcements. See the Privacy Policy for specifics.
Wallet addresses are public by nature of the blockchain. For privacy, avoid sharing personal information that links your identity to your wallet.
Troubleshooting
Quick fixes to common issues.
Confirm you have enough BNB for gas and your wallet is on BNB Chain. If needed, retry with slightly higher gas or wait and try again.
Transfers below the fee are invalid. Always send at least the exact entry fee displayed.
Exchange wallets are not supported. Payouts may not route back to you. Always use a self-custody wallet.
Video guides
See allShort step-by-step clips to get you set up.
Contact
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